About This Website

The Tokyo Convention & Visitors Bureau (hereinafter TCVB), as well as related companies and individuals, own the copyright to all the content available on this website. The duplication, reproduction, loaning, distribution, sale, or other uses of copyright materials on this website without prior permission is strictly prohibited, regardless of whether it is for profit or not.

1) Although TCVB has given the utmost care in choosing the information written on this website, it does not fully guarantee the validity or accuracy of such information.
2) The contents of this website (including regulations for use) and URLs may be changed or deleted without prior notice.
3) TCVB claims no responsibility for any direct or indirect damages or trouble caused to users of the information on this website.

TCVB strongly recognizes the importance of protecting users' personal information and endeavors to protect privacy by appropriately managing and utilizing personal information in accordance with the following policy, in compliance with the "Act on Protection of Personal Information" (Personal Information Protection Act) and related laws, guidelines, etc.

This policy applies only to this website and does not apply to other websites linked to it. The handling of information on linked websites shall be conducted under the responsibility of each respective organization.

This website may collect the following information when making inquiries:
    ・Name
    ・Email address
    ・Phone number
    ・Other personal information included in inquiry content

Additionally, this website uses cookies to improve user convenience and for access analysis. The information collected through cookies does not include information that identifies individuals, but the handling of this information is detailed in our Cookie Policy. Please refer to our Cookie Policy for details on cookie usage and management methods.

TCVB uses collected personal information for the following purposes:
    ・Implementing important notifications such as changes to terms and conditions related to this service
    ・Providing information about this service and responding to inquiries
    ・Research and development of new services

When TCVB collects personal information through this website, it shall be based on the principle of voluntary provision (registration) of information by the users themselves. When collecting personal information, the purpose of collection shall be clearly indicated. Personal information shall be collected only within the scope necessary to achieve the specified purpose.

TCVB may provide personal information to third parties when user consent has been obtained and when permitted by laws and regulations.

TCVB has implemented the following measures to appropriately manage personal information, including the prevention of leakage, loss, or damage of personal information that TCVB has acquired or intends to acquire:
(Establishment of Basic Policy)
    ・A personal information protection policy has been established to ensure the appropriate handling of personal information and to provide a contact point for questions and complaint handling.
(Organizational Security Management Measures)
    ・Appointment of a person responsible for handling personal information

When TCVB receives a request from an individual or their representative for disclosure of the relevant retained personal information or third-party provision records, TCVB shall respond without delay, except in the following cases. If disclosure is not provided or if the relevant retained personal information does not exist, TCVB shall respond accordingly.
    ・When there is a risk of harm to the life, body, property, or other rights and interests of the individual or third parties
    ・When there is a risk of significant hindrance to the proper implementation of TCVB's operations
    ・When it would violate laws and regulations

Furthermore, when TCVB receives requests from an individual or their representative for correction, addition, or deletion of the relevant retained personal information, or requests for suspension of use, erasure, or suspension of third-party provision, TCVB shall investigate and respond in accordance with laws and regulations.
For documents to be submitted when making requests for disclosure, etc., request methods, methods for confirming that the person making the disclosure request is the individual or representative, and fees, please contact the following office:

Tokyo Convention & Visitors Bureau, General Affairs Division, General Affairs Section Shinjuku Monolith 15F, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
E-mail：tcvbinfo<at>tcvb.or.jp
※Please replace <at> with @ and send us an email.

For opinions, questions, complaints, or other inquiries regarding the handling of personal information related to TCVB's Privacy Policy, please contact the following office:
Tokyo Convention & Visitors Bureau, General Affairs Division, General Affairs Section Shinjuku Monolith 15F, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
E-mail：tcvbinfo<at>tcvb.or.jp
※Please replace <at> with @ and send us an email.

TCVB may change this policy at its discretion. However, when procedures necessary for amendments are stipulated by the Personal Information Protection Act or other laws and regulations, amendments shall be made in accordance with such laws and regulations.